15 Days Guarantee：
Thank you for shopping on NoraCloth.com. Online purchase (except lingerie, swimwear and final sale) made through noracloth.com can be returned or exchanged within 15 days from the delivered date.
Return shipping fees are at the customer's own expense.
All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.
You are welcome to make an exchange as long as it is in stock or alternatively get a refund.We do not accept returned items that were sent back directly without notifying us first.Any addresses on the parcel is not approved as return address. Returned package without authorized return address from customer service representatives will not be refunded or exchanged.We do not offer Freight To Collect (FTC) service for the packages returned. Return shipping cost for the returned packages are non-refundable.
Return/exchange Process：
Return shipping fees are at the customer's own expense.
We do not accept returned items that were sent back directly without notifying us first.
Step 1: Please email our customer service representatives at service@noracloth.com to request the exchange/return.
Step 2: After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
Step 3: You will receive refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange. FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
Cancellation Policy
If you contact us within 24 hours and the goods are not shipped before replying to the mail,you can cancel the order. You should submit a help ticket from the e-mail: service@noracloth.com once your decide to cancel the order.
For orders canceled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fees. We will process the refund within a week after receiving your return package. FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
We will NOT accept order cancellation request if the orders have been shipped.
Contact Us
If you have any further questions, please contact our customer services at service@noracloth.com.
